Shipping & Returns

Cirrustec ships products from 30 distribution centers in the continental United States. Orders will be shipped from the warehouse nearest the shipping destination that can fulfill the order.

Warehouse locations:

  • Calexico, CA (Imaging)
  • Chino, CA
  • Fontana, CA
  • Fresno, CA
  • Mira Loma, CA
  • Tracy, CA
  • Van Nuys, CA (Imaging)
  • Jacksonville, FL (Imaging)
  • Miami, FL (2 locations)
  • Atlanta, GA
  • Suwanee, GA
  • Carol Stream, IL
  • Chicago, IL
  • Ottawa, IL (Imaging)
  • Romeoville, IL
  • South Bend, IN
  • Southaven, MS
  • Farmingdale, NJ (Imaging)
  • Monroe, NJ
  • Swedesboro, NJ
  • Grove City, OH
  • Harrisburg, PA
  • Jonestown, PA
  • Millington, TN
  • Carrollton, TX
  • Plano, TX (Imaging)
  • Richardson, TX
  • Fort Worth, TX
  • Chantilly, VA

Normally orders processed before 3:00 pm (CST) will ship the same day. Orders received after 3:00 pm (CST) will be processed and shipped the following business day. After your order has shipped you will be sent a confirmation email containing the relevant tracking information.

If an order cannot be shipped within 72 hours we will notify you via email or phone.

FREE SHIPPING: qualified PC parts products will have free shipping via our choice of ground delivery methods to most addresses in the 48 continental United States. Oversized orders that require delivery by truck do not qualify. The transit time will vary by delivery address and our chosen ship method.

Return Policy. It is important for our customers to understand the standards that have been established within our industry regarding the terms and conditions of a sale. The purchase of technology products and solutions are subject to manufacturer restrictions which may be different from other product purchases you transact. Most of the products and solutions we sell are subject to a manufacturer's warranty. The warranty provided by the manufacturer is the first place to look for assistance with difficulties that may accompany your purchase. To obtain information regarding manufacturer's warranties, please contact us at the following e-mail address:

support@cirrustec.com

We encourage you to contact sales@cirrustec.com to request information about extending the service period on any of the products or solutions that you purchase.

Most manufacturers offer a one year warranty on new equipment. During the warranty period, you may call the manufacturer, but not all, to receive warranty service. The manufacturer will attempt to solve your problem via phone. If a situation extends beyond the manufacturer's service centers ability to resolve, please contact support@cirrustec.com for further guidance.

Non-Returnable Items. No returns or refunds will be made for items that are special orders for you or for unusual custom configurations of systems or open box product.

Other Non-Returnable Products. Several manufacturers' policies and restrictions disallow product returns. The following manufacturer's products (not all inclusive) are also not returnable to us: 3Com, Compaq, Cisco, IBM, Intel, HP, Toshiba, Adobe, Quark, Lenovo, Sony and Polycom. Other manufacturers apply to this list, so please contact us for the latest information. You will need to contact the manufacturer directly regarding return or replacement of these brands under their respective guarantees and/or warranties. Please contact us if you would like to obtain copies of the manufacturers' guarantees and warranties prior to purchase.

Items with a money back guarantee from the manufacturer. Some items offer a Money Back Guarantee from the manufacturer (a "MBG"). In those instances, We will not accept product returns. You will need to contact the manufacturer directly regarding return of the product and policies regarding such return. Please contact us if you would like to obtain copies of manufacturers' guarantees and warrantees, including any MBG, prior to purchase.

Television Returns. Returns of televisions 27 inches or larger are subject to the following restrictions

  • Upon delivery, please inspect the television carefully for damage while the shipper is still present. If you discover any damage, please refuse delivery and you will receive a refund of the purchase price, shipping and handling fees, and sales taxes (if any). You must sign the shipper's release form which acknowledges this return policy.
  • If, after delivery, the television does not work, all returns, in-house servicing (if applicable), and warranty repairs are handled exclusively by the manufacturer. Televisions 27 inches or larger cannot be returned to us.
  • You can obtain copies of warranties through us, or directly from the manufacturer.
  •  Opened software and Electronic Download Software (ESD) are not returnable. Unopened software, after 7 days of receipt of product, is also not returnable. All licensing sales are final. Defective software may be returned within 7 days of invoice date only for exchange of the same title. Original shipping charges are not refundable. Shipping charges on returned software are the responsibility of the customer.

Damaged Shipments. If your shipment arrives damaged the Shipment must be refused if you notice any visible damage or tampering on the box. Should the shipment be accepted, you must note the damage on the carrier's delivery record in accordance with the carrier's policy, save the merchandise in the original box and packing it arrived in, and notify us immediately to arrange for a carrier inspection and pick up of damaged merchandise. Concealed damage on a shipment must be reported within 7 days. If you do not notify us of damaged goods within the first 7 days of arrival, to the fullest extent permissible under applicable law, the regular return policy will override any claim of damage, and your purchase(s) will fall under all current manufacturer restrictions.

Defective/ Dead On Arrival Non-Software Products. Certain products (excluding Apple and the product manufacturers listed above) may be approved for return if reported to us within the first 15 days after receipt of shipment, and only after support from the original manufacturer has been received. The return must be 100% complete, in original and resalable condition, with all original packaging, manuals, registration card(s) and software. Original shipping, packaging, handling and related charges are not refundable. Shipping charges on returned products are the responsibility of the customer. We will match the shipping method and pay for shipping charges to you on replacement or exchange products. All late, non-defective, and/or incomplete returns are subject to minimum 15% restocking fee or, if lower, the greatest amount permissible under applicable law.

Non-Defective Product Return. Customers may return most non-defective items (subject to manufacturer's return policy) to us within 30 days of invoice, either for credit or exchange. An automatic 15% restocking fee or, if lower, the greatest amount permissible under applicable law applies to all such returns. All shipping, packaging, handling and related charges are not refundable.

Order Discrepancies. Any order discrepancies, i.e., missing items/components; mis-shipments; short-shipments, must be reported to support@cirrustec.com within 5 days of receipt of the shipment.

How to Return Products.

Obtaining an RA Number: Please contact support@cirrustec.com within 30 days of purchase for a Return Authorization (RA) number before returning your product to us. If the request meets the return criteria, the Returns Department will issue the RA# and send you the instructions on how to proceed. No returns of any type will be accepted without a RA number. For faster service, please have the following information on hand when calling for an RA number: customer name, order number, item number and serial number and the reason for the return. Upon receipt of a RA, customers are given 15 days to return the product.

Original shipping, handling, packaging and related charges are not refundable. Shipping charges on returned products are the responsibility of the customer. We will match the shipping method and pay for shipping charges to you for replacement or exchange products. We strongly recommend you use a traceable carrier and fully insure your return shipment in case of loss or damage.